New Employee IT Setup

Problem

A new employee is starting and needs their IT equipment, accounts, and access provisioned before their first day.

For Managers: How to Submit a New Employee Setup Request

1. Submit an IT request through the Konami IT Support help center. Select 'Access/Permissions' as the request type.

2. Include in the description: employee full name, start date, department, role/title, manager name, and a list of systems and software the employee needs access to.

3. The IT team will provision the following: workstation (laptop or desktop based on role), Active Directory account and email, VPN access, software specific to their role, badge access (coordinated with Facilities).

4. Standard lead time is 5 business days. Submit the request at least one week before the employee's start date.

For New Employees: Your First Day

1. Your manager or IT will provide your workstation and login credentials on your first day.

2. Log in with the temporary password provided. You will be prompted to create a new password on first login.

3. Follow the VPN setup instructions (see the VPN Setup article) if you will be working remotely.

4. If you experience any issues, contact the Help Desk at [e-mail] or visit the IT Self-Service section of the help center.

Contact

Email: [e-mail] | Help Desk hours: Monday through Friday, 8:00 AM to 4:00 PM PST